In order to keep the price of our products as low as possible we cannot offer free returns but we do offer a convenient royal mail label to make the process as easy as possible.

Also, in the interest of economy and planet sustainability, we do not print and put paper in every shoe package. All return information is available and up to date here, online.

A £5 fee will be deducted from your refund if using this service.  CLICK HERE to create your return with Royal Mail   Use your BC order number on the portal so we know it has come from you.

Royal Mail Tracked Returns Label

- Attach the label to the package and drop it off at your local post office

- Or if preferred, you can book a collection during the returns process

- If you do not have a printer, don't worry. Show the QR code which was created by your return and the Royal Mail staff will print the label for you.

- Refunds are processed 3-5 working days (Mon-Fri) after arriving at our address.

- You will receive an email confirming the refund.

- If you need an exchange, place new order and return the unwanted item.

 

Send the package to us another way

Ensure you put a note of your BC order number in the package so we know who you are

Customers who wish to send the package back to us in a different way, will be charged a £2 restock/admin fee and will be deducted from your refund.

Return Address
Brookfield Comfort
1 Cumberland Place
Welshpool
SY21 7SB

Customers who can return the package to the store will not be charged for the return

 

EXCHANGES
If you would like to exchange your initial purchase, place a new order. This means we can get a replacement out to you quickly, and ensure it is exactly what you want.

- If you are ordering an exchange, email us with your new order number requesting free shipping.

 

 

PICK UP / COLLECTIONS
Pick-Up / Collections ordered will be kept in storage for 2 weeks from order. After that, the item will be placed back into stock, customer refunded with a £5 deduction for packing/admin per item.

 

 

RULES AND CONDITIONS
Returns are accepted in unworn condition and all items need to be returned in original packaging including shoe box and any tags. Please do not use sticky tape on the box.
If the return is not in resellable condition or there are labels/sticky tape on the returned box 20% will be deducted from the refund.

If the return results in the order total falling under the minimum for free shipping £3.95 will be deducted from the refund.

Items must be returned inside 30 days of order being placed. Unless in December where you have until end of January to return.

Return costs are covered by the buyer who can use our return label from which the expense will be deducted from the refund.

If the goods are returned late without prior approval, we will refund 50% of the order.

If there are 3 or more items returned with no other replacement orders from the same customer, we would deduct 20% of the returned items as a 20% restocking fee.

For faulty items, you are required to email our support team before returning the product. We will attempt to rectify any problems and if not possible, will then agree best course of action which could include returns and refunds.

Gift cards are not refundable and cannot be exchanged for cash.

Original shipping for the order is not included in the refund

Used Items
Used items are sold as is, and we generally do not accept returns for these. Sometimes they are shelf products and still in the box and other times they are returns and/or damaged in some way. These items are sold as is, and the description and pictures will indicate any faults while the title will indicate they are used. Please see the pictures before ordering, and read the description for any faults.

 

General
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Socks and underwear

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
If your refund is approved, it will be submitted immediately from our side. However, the card processor and banks may need a further 14 days before the funds arrive in your account, although it is often very much sooner than that.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@brookfieldcomfort.com