FAQ

Q. How long does an order take to dispatch?

Our standard dispatch time is 2-3 working days (Mon-Fri) but we often dispatch the same day.                                                      

Q. How much do you charge for delivery?

£3.95 Standard UK delivery and FREE Shipping on all orders over £75.
Delivery outside of the UK is charged at £50

Q. What should I do if I would like to return an item for a refund?

If you are not completely satisfied with your purchase, you can return it within 30 days and we will refund the product price as soon as we receive your return.

Just post your order back to us with a note of your order number inside.

Our return address:

Brookfield Comfort
1 Cumberland Place
Welshpool
SY21 7SB

Q. What if I would like an exchange instead of a refund?

You can either email us beforehand explaining what shoe + size you would like to exchange for or you can put a note in with your shoes when returning them to us.

Q. What should I do if I encounter a fault with my purchase?

If you do have a problem with an item you have purchased, just send us an email explaining the problem and possibly a photo of the fault and then we will agree on the best course of action